We offer a 7-day refund policy from the date of purchase.
You are eligible for a refund if:
The request is made within 7 days of purchase
The service has not been fully activated or used extensively
You are experiencing a technical issue that our support team is unable to resolve
Refunds will NOT be granted in the following situations:
Requests made after 7 days from the purchase date
Service has been fully activated and used
Issues caused by user device, internet connection, or third-party services
Failure to follow setup instructions provided by our support team
Change of mind after activation
To request a refund, please contact us at:
Email: support@crystalplay.store
Include the following:
Your order details
Reason for refund request
Our team will review your request and respond within 24–72 hours.
Approved refunds will be processed within 5–10 business days, depending on your payment provider.
All purchases are for access to our platform, technical support, and services only.
We do not host, store, or provide any media content.
Users are responsible for the content they access.
Last updated: [01/03/2026]